FAQ & small print

Worth knowing from A to Z

We have prepared for you all important information on this page. If you have any other questions, please do not hesitate to contact us.

Arrival and departure times

Your room is available from 3:00 pm on the day of arrival. If you are arriving after 11:00 pm, please let us know in time so that we can take care of everything you need.
On the day of departure, we ask that you leave your room by 11:00 am. On request, you can take advantage of all Klosterhof services included in your package for the entire arrival and departure day. You are welcome to enjoy our Artemacur SPA all day long on the date of departure for an extra charge of 10,00 EUR.


Allergies & Allergy-friendly rooms

Please inform us of any allergies or health restrictions at the time of booking.  As part of our GenussArt evening menu, we also offer a daily changing vegetarian menu to choose from.
We do not offer special vegan dishes, but the Klosterhof has a selection of products of organic and regional origin that meet the requirements of a vegan diet (various fruits and vegetables, oils, herbs, cereals, tofu, a selection of leaf salads, almond milk, soy milk, muesli, various cereals). Our house deliberately avoids industrially produced vegan products.

We have a selected selection of allergy-friendly rooms available. The Klosterhof is the ideal holiday resort in Bavaria for allergy sufferers. Both hyperallergenic mattresses and bed linen are available for our guests. Please let our reservation team know at the time of booking that you need an allergy-free room. The Klosterhof is officially classified as an allergy-friendly establishment by the Berchtesgadener Land Tourism board.


Best price guaranteed

You can get the best prices and conditions for your stay from us directly. We would be pleased to advise you by telephone and create your individual offer. Get your individual price check here.


Cancellation policy

We are very sorry if you can not spend your holiday with us. Please let us know in advance if you need to cancel your reservation. Cancellation is free of charge until 7 days before arrival.



Dear families, many guests come to us to take a break from everyday life. We are very concerned about peace and mutual respect in the house. We ask for your understanding that for this reason, the saunas and the relaxation rooms are reserved for adults and adolescents from 16 years of age. We are happy to also open the swimming pool to children between 09:00 am and 3:00 pm.

The Klosterhof is primarily aimed at recreation-seeking and health-oriented guests and does not specialize in children. Even if we try to do our best for your children, we ask you to consider this in your holiday planning. Please feel free to contact our reception.

Prices for children:

  • 0-5,99 years: without surchage
  • 6-12,99 years: 50 euros surchage including breakfast ( 19 euros surchage for the participation at our multi-course dinner menu)
  • 19-17,99 years: 80 euros surchage including breakfast


How to get to us

Click here for detailed directions. 

Delight until the last minute

Would you like to relax in your room and enjoy the view of the mountains from your balcony? Our reception team will be happy to provide you with information about our late check-out availability.



We kindly ask for appropriate clothing in the restaurant and thank you for your understanding that pyjamas, bathrobes as well as short fitness clothing are not allowed in the restaurant GenussArt and the parlours. The pool area can only be used with swimwear, our saunas are completely textile-free for hygienic reasons.

Payment methods

We accept the following payment methods: cash, EC-card, VISA and Mastercard. You can also use PayPal if you book directly on our hotels website.


You are welcome to park in our directly connected underground car park during your stay. Costs: € 6,00 per car / night


Time-out from smoking

The Klosterhof is designed for the well-being of its guests and is therefore a non-smoking hotel.  We are allowed to charge a cleaning fee if you break the rules and smoke in your room.

Length of stay

Please note that there may be a minimum duration of stay on weekends, at holidays and during special events. Our reception team will be happy to advise you.

If you wish to fully utilize our tailor-made medical programs, we recommend a stay of 14 days. Give your body and mind the time it takes to rest completely and to find new delight in itself and its environment.

Tourist tax Bayerisch Gmain

Adults: 3,30 Euro
Handicapped: 2,80 Euro
Conference and seminar guests: 1,70 Euro
Children up to 17.9 years: free

This health tax is not included in our prices and is charged separately.

You will receive the Kur GmbH Bad Reichenhall guest card. This card covers travel in the Bad Reichenhall-Bayerisch Gmain and Piding region on all city bus lines. The guest card also covers use of the Berchtesgaden Land Bahn train from Bad Reichenhall to Bayerisch Gmain. There are also numerous advantages.



Holiday with your dog

The Klosterhof has a limited number of rooms available for use with dogs. We kindly ask for a pre-registration. Due to hygienic and sanitary regulations and increased allergies, it is not possible to accommodate dogs in all hotel rooms or to take them to the restaurant or spa area. Extra charge of 25, - € per day.

Klosterhof package

During your stay at the Klosterhof we would like to spoil you with our standard Klosterhof services.


Terms of Service

The general terms and conditions of the Hotelverband Deutschland (IHA) e.V. apply. Download here .


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